阅读理解

信息

期末试卷第三大题为阅读理解题。

该大题由单项选择和填词作答两种题型组成，共 10 小题，20 分。

本题库含两种题型各 10 篇，期末试卷从中各随机抽取 1 篇。

题型一：单项选择

信息

阅读文章，为 1-5 题选择最佳答案。

TASK1:

  Now you and your family are eligible for ABSOLUTELY FREE pharmacy saving cards. Never pay full price at the pharmacy again.

  Your EasyCare cards are ready to use immediately. They entitle you—and every member of your family—to savings on every FDA-approved Prescription Medication (处方药) sold. EasyCare has secured preferred rates on medications by partnering with the largest pharmacy chains in the United States. EasyCare passes those savings along to you for FREE—and we will continue to work with our pharmacy retail partners to bring more affordable healthcare to you.

  With these cards you can save up to 75% off all prescriptions (an average of $150 annually per card user), regardless of your medical history.

  Every time you fill a prescription, simply bring your card to one of EasyCare's partner pharmacies and save up to 75% on more than 50,000 prescription medications. See a list of participating pharmacies in the right column on the reverse side of your card.

  These cards are not insurance. There are—no monthly fees—no deductibles (自付额)—no eligibility requirements. EasyCare can be used by anyone. No one is excluded from this program for any reason.

  If your friends want to request their own card, they can visit us at www.easycare.com.

1. With an EasyCare card, people can C.

   • A. buy valuable medicines at half price
   • B. enjoy free medical care all over the country
   • C. pay less for all FDA-approved Prescription Medications

2. EasyCare can enjoy preferred rates on medications by B.

   • A. working closely with the local pharmacy retailers
   • B. being a partner with the largest pharmacy chains
   • C. passing its profits to customers

3. Where can you find a participating pharmacy in your EasyCare card? C

   • A. In its left column
   • B. At its bottom
   • C. On its back

4. By saying "No one is excluded from this program for any reason", the writer means B.

   • A. you may be denied for no reason at all
   • B. anyone can be an EasyCare card holder
   • C. you don't have to pay to join the program

5. The main purpose of this passage is to A.

   • A. ask people to apply for EasyCare cards
   • B. tell when EasyCare was approved by FDA
   • C. explain why EasyCare operates efficiently

答案：CBCBA

TASK2:

  Working to a clear plan during an emergency will help to ensure that you are effectively prioritizing (优先选择) many demands upon your attention.

  Do not allow yourself to become distracted by non-vital activities. Always bear in mind the main steps of emergency action—Assess, Make Safe, Give Emergency Aid, and Get Help.

  Your approach should be brisk (轻快的), but calm and controlled, so that you can quickly take in as much information as possible. Your priorities are to identify any risks to yourself, to the casualty (伤亡人员), and to any other people around, then to access the resources available to you and the kind of help you may need. State that you have first-aid skills when offering your help. If there are no doctors, nurses, or more experienced people present, calmly take charge. First ask yourself these questions: Is there any continuing danger? Is anyone's life in immediate danger? Are there any other people who can help? Do I need specialist help?

  The conditions that caused the accident may still present further danger. Remember that you must put your own safety first. You can't help others if you become a casualty yourself.

  Often, very simple measures, such as turning off an electric switch, are enough to make the area safe. Sometimes more complicated procedures are required. Never put yourself and the casualty at further risk by attempting to do too much; be aware of your limitations.

1. In order to act effectively during an emergency, you are advised to C.

   • A. ask for help from a hospital
   • B. seek an expert's advice
   • C. follow a clear plan

2. To obtain the greatest amount of information in an emergency, you should B.

   • A. identify whether you yourself are safe or not
   • B. take a quick, calm and controlled approach
   • C. get to the emergency spot immediately

3. When offering your help in an emergency, you should tell others that you C.

   • A. teach in a medical school
   • B. are a medical student
   • C. have first-aid skills

4. What does the writer ask you to keep in mind when offering help to others? A

   • A. Putting your own safety first.
   • B. Turning off all electric devices.
   • C. Giving as much help as you can.

5. The passage is mainly about B.

   • A. whom to turn to during an emergency
   • B. how to act properly in an emergency
   • C. where to get emergency help

答案：CBCAB

TASK3:

  An ebook(also referred to as an electronic book, eBook, or e-book)is a digital version(版本)of a print book that you download and read. But if you want to read an ebook, you must have an Ebook Reader, which is a kind of free software used by your computer. Make sure you have installed the appropriate Reader before you download your ebook from the Internet. The software allows you to turn the words on the screen into the size you like. It also helps you turn pages and change your viewing options(计算机屏幕上的阅读选择). Ebooks are a fun alternative to regular books. You can download them to any computers and create your own library of hundreds of titles. If you load them onto your portable computer，you can take them with you when you travel. Some ebooks are even interactive! Best of all，when you order an ebook，there is no waiting and no shipping charges. The amount of time it takes to download your ebook depends on the speed of your connection and the size of your ebook.

1. From this passage，we learn that an ebook C.

   • A. can be found in any library
   • B. can be read directly from the Internet
   • C. can be read when special software is installed

2. The Ebook Reader is used for A.

   • A. reading an ebook you’ve downloaded
   • B. turning a print book into a digital version
   • C. downloading an ebook from the Internet

3. From this passage，we can learn that A.

   • A. you can read an ebook on a laptop when you travel
   • B. you can order an ebook using the Ebook Reader
   • C. the ebooks ordered have to be shipped to you

4. Which of the following statements is TRUE? C

   • A. An ebook is ordered in print book is.
   • B. The size of the words in an ebook cannot be changed.
   • C. The downloading time is decided by the ebook’s size.

5. The passage is mainly about B.

   • A. a better way to download an Ebook
   • B. a new kind of book—the Ebooks
   • C. the new version of Ebooks

答案：CAACB

TASK4:

Check-in Requirements

  Passengers and their baggage must be checked in at least 45 minutes before departure for domestic flights and 60 minutes for international flights. Government-issued photo identification is required for all passengers. Passengers traveling across any international boundary(边界) are responsible for obtaining all necessary travel documents. Passengers may be denied boarding if travel documents are not in order. When check-in requirements are not met, a passenger may be separated from his/her bag. Frontier Airlines will gladly hold the bag in the destination baggage service office for pick-up at the passenger’s convenience. Passengers must be at the gate 20 minutes before departure for boarding.

  Free Baggage Allowance for Each Ticketed Passenger.

  Frontier Airlines, Inc. will accept, per ticketed passenger, two free checked bags not to exceed 62 inches and 50 pounds per piece—one carry-on bag and one personal item(purse, laptop, etc.).

  NOTE: A ticketed passenger may check one carry-on bag if it is within established limitations. All carry-on items must be put under a shared overhead compartment(行李舱).

  Excessive(超重)Baggage Charges

  An excess charge will be made for each piece of baggage over the free allowance and for each piece of oversized or over-weight baggage.

1. An international flight passenger should check in at least C.

   • A. 20 minutes before departure
   • B. 30 minutes before departure
   • C. 60 minutes before departure

2. What is required of all domestic and international passengers for check-in? C

   • A. An invitation letter.
   • B. A company’s job offer.
   • C. An official photo identification.

3. How much baggage is a ticketed passenger allowed free of charge? B

   • A. One piece.
   • B. Two pieces.
   • C. Three pieces.

4. What will passengers have to do if their baggage is over the free allowance? A

   • A. To pay extra money.
   • B. To carry it themselves.
   • C. To ask for special permit.

5. This passage is probably taken from B.

   • A. an advertisement of an airline
   • B. a notice for airline passengers
   • C. a schedule of an international flight

答案：CCBAB

TASK5:

  Google, the Internet search-engine company, has announced it will give more than twenty-five million dollars in money and investments to help the poor. The company says the effort involves using the power of information and technology to help people improve their lives.

  Aleem Walji works for Google.org -- the part of the company that gives money to good causes. He said the company’s first project will help identify where infectious (传染性的) diseases are developing. In Southeast Asia and Africa, for example, Google.org will work with partners to strengthen early-warning systems and take action against growing health threats.

  Google.org’s second project will invest in ways to help small and medium-sized businesses grow. Walji says microfinance (小额信贷) is generally small, short-term loans that create few jobs. Instead, he says Google.org wants to develop ways to bring investors and business owners together to create jobs and improve economic growth.

  Google.org will also give money to help two climate-change programs announced earlier this year. One of these programs studies ways to make renewable (再生的) energy less costly than coal-based energy. The other is examining the efforts being made to increase the use of electric cars.

  The creators of Google have promised to give Google.org about one percent of company profits and one percent of its total stock value every year. Aleem Walji says this amount may increase in the future.

1. The purpose of Google’s investments is to A.

   • A. help poor people
   • B. develop new technology
   • C. expand its own business

2. According to Aleem Walji, the company’s first project is to B.

   • A. set up a new system to warn people of infectious diseases
   • B. find out where infectious diseases develop
   • C. identify the causes of infectious diseases

3. What kind of businesses will benefit from Google.org’s second project? C

   • A. large enterprises
   • B. cross-national companies
   • C. small and medium-sized businesses

4. From the fourth paragraph, we learn that Google’s money is also invested to help C.

   • A. start more research programs
   • B. make more advanced electric cars
   • C. conduct studies related to climate changes

5. From the last paragraph we learn that the investments by Google.org come from A.

   • A. Google’s profits and stock value
   • B. some international IT companies
   • C. the company’s own interests

答案：ABCCA

TASK6:

  Your boss holds your future prospects in his hands. Some bosses are hard to get along with. Some have excellent qualifications but no idea when it comes to dealing with people. Of course, not all bosses are like that.

  The relationship you have with your boss can be a major factor in determining your rise up the career ladder. Your boss is not only your leader, he is also the person best equipped to help you do the job you are paid to do. He can inform you of company direction that may affect your professional development.

  Your boss also needs you to perform at your best in order to accomplish his objectives. He needs your feedback in order to provide realistic and useful reports to upper management. But how does this help you establish a meaningful working relationship with your boss?

  The key is communication. Learn and understand his goals and priorities (优先的事). Observe and understand your boss’s work style. If he has not been clear with his expectations, ask! Likewise, ask for feedback and accept criticism gracefully. And if he understands that you do not view your job as just something to fill the hours between 9 and 5, he may be more likely to help you.

  In short, getting along with your boss requires getting to know his likes and dislikes and learning to work with his personality and management style.

1. The main idea of the first paragraph is that C.

   • A. bosses are hard to deal with
   • B. bosses have good character
   • C. bosses determine your career future

2. In the second paragraph, “rise up the career ladder” (Line 2) means C.

   • A. going to work abroad
   • B. changing jobs frequently
   • C. being promoted in position

3. In order to achieve his objectives, your boss expects that you will A.

   • A. do your best in your work
   • B. show your management skills
   • C. get along with your colleagues

4. The most important factor for establishing a good working relationship with the boss is C.

   • A. high expectations
   • B. quick feedback
   • C. effective communication

5. The best title for the passage might be B.

   • A. How to Take Care Of Your Boss.
   • B. How to Get Along with Your Boss
   • C. How to Accept Your Boss’s Criticism

答案：CCACB

TASK7:

  The iMOVE database（数据库） information platform for persons interested in job opportunities offered by German companies. The information can be obtained in seven languages: German, English, French, Spanish, Chinese, Russian and Arabic.

  All programs in the area of professional training are carried out by German training providers.

  All these programs have a clear content to meet your special needs.

  Programs which take place in Germany are carried out in English. Many of the German training providers have started their training activities towards the international market. Therefore, they also offer courses abroad. These courses are taught in English or the language of the target country. Providers will be glad to supply you with additional information on these courses. You can contact the provider directly to find out more about a program and the training provider.

  To guarantee high standards in the database, iMOVE has developed quality standards for training providers and their services. All of the training facilities in the iMOVE database have to follow these quality criteria (标准). All training providers who publish their international training programs in the iMOVE database have recognized our General Terms and Conditions.

1. The iMOVE database is intended for persons who C.

   • A. seek a job as a language translator
   • B. are interested in the German language
   • C. want to be employed by German companies

2. The iMOVE programs are carried out by B.

   • A. language training centers
   • B. German training providers
   • C. special service developers

3. held in Germany are taught in B.

   • A. German
   • B. English
   • C. French

4. Which of the following measures has iMOVE taken to guarantee its high standards? C

   • A. Offering different language courses.
   • B. Providing modern training facilities.
   • C. Developing quality standards.

5. The purpose of the passage is to A.

   • A. advertise the iMOVE database
   • B. make German companies more popular
   • C. hire overseas employees to work in Germany

答案：CBBCA

TASK8:

  It is so easy to earn rewards!

  A wide range of partners wherever you go.

  To make traveling even easier, Air France offers you Frequency Plus (常旅客里程奖励计划) through an extensive network of our partners. Together, they give you endless opportunities to earn Miles and a wide choice of Rewards, from airline tickets, hotel room-nights, car rentals and more.

  Partners in China

  If you are a Frequency Plus member registered in China, you have even more choices with rewards from our local partners. For more information, please contact your local Air France office.

  First rewards start as low as 20,000 Miles!

  Your Temporary Card that will make you get your first Reward, now.

  A. Show your Temporary Card and simply give your Card number when making a reservation and at check-in for your flight. In this way, you will begin to earn Miles even before receiving your Permanent Card.

  B. Fill in and return your personal membership (会员) application today. Your application must be received within 3 weeks of your first flight.

  Remember, you will enjoy an extra 3,000 Bonus Miles (额外奖励里程) for your first trip with Air France within 6 months of joining. Fly today and earn Rewards sooner!

1. Air France carries out its Frequency Plus B.

   • A. through its reduced ticket prices
   • B. through its extensive network of partners
   • C. by providing convenient flight schedules

2. In order to get the first reward, passengers must fly at least B.

   • A. for 6 months
   • B. 20,000 miles
   • C. 3,000 bonus miles

3. Passengers can begin to earn Miles C.

   • A. if they reserve tickets at a hotel
   • B. if they buy tickets at the airport
   • C. before receiving the Permanent Card

4. Passengers should send their application to Air France B.

   • A. upon receiving the application form
   • B. within 3 weeks of their first flight
   • C. before their first flight with Air France

5. The extra bonus Miles for a passenger’s first trip with Air France within 6 months of joining is B.

   • A. 2,000 miles
   • B. 3,000 miles
   • C. 20,000 miles

答案：BBCBB

TASK9:

  In giving a business presentation, many speakers think that if their idea is strong, their audience will get it readily. They feel discouraged when the audience is unable to understand their presentations. That happens a lot especially when technical experts are invited to make a product presentation to a group of users. What can we do to make a business presentation easier to understand? In my view, good presentations have always been simple and visual. In an effective business presentation, the fewer the points, the better the message gets passed on. You focus on the depth of coverage instead of the width (广度) of coverage. Additionally, you make your ideas visual and relevant, so the message is understood better and remembered longer. Great business presenters relate their ideas and concepts to their audience by using simple, powerful diagrams instead of relying on text-based slides. In fact, drawing diagrams forces a presenter to make the idea clear even at the preparation stage. It is impossible to draw a diagram when you are not clear about an idea.

  When your idea is clear, it is easier to transfer it. Most audiences understand a diagram faster and remember it longer. This possibly explains why most of the memorable presentations have been visual in nature.

1. Many speakers believe that the stronger their idea, C.

   • A. the more powerful their speech will be
   • B. the more meaningful their speech will be
   • C. the more easily the audience will understand it

2. Why are you advised to give fewer points in your presentation? A

   • A. To pass on the messages better.
   • B. To avoid wasting too much time.
   • C. To allow audience to take notes.

3. The speaker can help the audience remember the message longer by C.

   • A. displaying text-based slides
   • B. avoiding long technical terms
   • C. using simple and powerful diagrams

4. The underlined word “transfer” in this passage most probably means B.

   • A. create
   • B. pass on
   • C. take off

5. This passage is mainly about A.

   • A. how to make an effective business presentation
   • B. how to present strong ideas in a presentation
   • C. how to focus on the depth of coverage

答案：CACBA

TASK10:

  Blue Jeans Company was established in October 2012 and operates as a partnership (合伙企业) between Elena Horowitz and James Foster. In fact, it began in Elena basement when they sold jeans to friends. And now the company has grown to have its own online store, relationships with suppliers in Asia, and local factories. The company has had its revenues double every two months.

  For our day-to-day operations, Blue Jeans Company has established several key relationships and we can easily expand our production when the demand for our goods increases.

  We obtain the best organic cotton from two suppliers, one located in Turkey and the other in Japan, which means that their supplies are produced without the use of any chemicals. Once the shipment arrives in the US, it’ll be routed (发送) to our production and shipping partner in Los Angeles. We work closely with our partner to ensure quality through regular checks. It is also where the products will ship out. Our office is located on 2029 Century Park East where all staff work together, handling all online order processing and ensuring the purchase and delivery of the products run smoothly. Its also where all requests for refunds are handled in addition to the future launch of the jean-recycling program.

1. Blue Jeans Company first started its business by A

   • A. selling its product to friends
   • B. doing business in an online store
   • C. exporting jeans to Asian countries

2. “Organic cotton” in Line 1，Para 3，probably means “cotton C”

   • A. manufactured automatically
   • B. grown in local regions
   • C. produced without using chemicals

3. To ensure product quality, the company C.

   • A. uses man-made materials
   • B. observes strict regulations
   • C. checks its products regularly

4. The company’s products will ship out from B

   • A. New York
   • B. Los Angeles
   • C. Turkey

5. What will the company do in the future? C

   • A. Sell its products worldwide.
   • B. Handle all its orders online
   • C. Carry out a jean-recycling program.

答案：ACCBC

答案汇总

TASK1  Now you and your...     CBCBA
TASK2  Working to a clear...   CBCAB
TASK3  An ebook...             CAACB
TASK4  Check-in Requirements   CCBAB
TASK5  Google, the Internet... ABCCA
TASK6  Your boss holds...      CCACB
TASK7  The iMOVE database...   CBBCA
TASK8  It is so easy to...     BBCBB
TASK9  In giving a business... CACBA
TASK10 Blue Jeans Company...   ACCBC

题型二：填词作答

信息

阅读文章，完成文后方框中的填空，每空不超过 3 个单词。

TASK1:

  FineArtAmerica.com is an online market place designed to help you transform your digital images into a flourishing online business.

  Simply open a free account, upload (上传) your images, set your prices for the available print sizes, and you’re in business instantly.

  You can immediately start selling fine art prints and greeting cards to a worldwide audience of art collectors.

  Each month, more than 5 million visitors stop by FAA to browse and purchase artwork.

  When one of these visitors purchases your prints or greeting cards, we take care of everything for you!

  In order to help you generate sales, FAA advertises your artwork for you online, and we also provide you with powerful and unique marketing features.

  In addition, FAA has an online community of 40,000+ artists who participate in daily discussions, live chats, groups, contests, and much more. If you’re interested in networking with other artists, dis¬cussing art-related topics, and sharing business ideas... you’re come to the right place.

FineArtAmerica.com
an online market place

Goal: help you transform your digital images into a flourishing online business Steps to start your business:

1. open a free account ;

2. upload your images;

3. set your prices ;

4. sell your fine art prints and greeting cards ;

Number of visitors: over 5 million monthly.

Ways to generate sales:

1. advertise your artwork;

2. provide powerful and unique marketing features ;

Additional feature: an online community with 40,000+ artists

Answers:
6. a free account
7. your prices
8. greeting cards
9. 5 million
10．marketing features

TASK2:

  The Winter Olympics is also called the White Olympics. At this time, many colorful stamps are published to mark the great games. The first stamp marking the opening of the White Olympics was issued on January 25, 1932 in the United States to celebrate the 3rd White Olympics. From then on, issuing stamps during the White Olympics became a tradition.

  To observe the 4th Winter Olympics Games, a group of stamps were published in Germany in November, 1935. The five rings of the sportswear. It was the first time that the symbol appeared on stamps of the Winter Olympics.

  China also published four stamps in February, 1980, when the Chinese sportsmen began to march into the area of the White Olympics.

  Japan is the country in Asia that has ever held the White Olympics. Altogether 14, 500 million stamps were sold to raise funds for this sports meet.

  Different Kinds of sports were printed on these small stamps. People can enjoy the beauty of the wonderful movements of some athletics.

Stamps Celebrating the Winter Olympics

  The White Olympics refers to the Winter Olympics .

  The first stamp to celebrate the White Olympics was issued in the year of 1932 .

  The symbol of Olympics was first printed on stamps in the 4^th Winter Olympics Games.

  Chinese sportsman first attended the Winter Olympics in the year of 1980 .

  Selling stamps help Japan to raise funds for this sports meet.

Answers:
6. the Winter Olympics
7. 1932
8. symbol
9. 1980
10. raise funds

TASK3:

  We welcome you aboard the Eastern Flight and will do our best to make your trip comfortable and enjoyable.

  For your safety and convenience

  To begin the trip, we would like to draw your attention to some safety-related details. These are also explained on the instruction card in the seat pocket in front of you. Seat belts must remain fastened while the “Fasten seat belts” sign is on. It is advisable to keep them fastened at all times while seated. All flights are non-smoking. The use of mobile telephones is now allowed when the airplane is on the ground. During the flight the use of CD and DVD players is not allowed.

  For your entertainment

  To help you enjoy your trip, we provide a range of newspapers. On our MD-11 and Boeing aircraft, we provide music and video programs. On Airbus A 321/320/319, short videos are shown.

  Meals and drinks

  During most flights we serve you a tasty meal and drinks. Beer, wine and other drinks are served free of charge. Coffee, tea and juice are served free of charge on all domestic (国内的) flights. On domestic flights leaving before nine and on all flights to Northern China, a snack is served.

Eastern Flight Service

Safety and convenience

1. Seat belts: remain fastened while the “Fasten seat belts” sign is on

2. Smoking: not allowed on board

3. Mobile phones: used only when the airplane is

   on the ground

4. CD and DVD: not allowed to play during the flight Entertainment provided

5. newspapers

6. music and video programs on MD-11 and Boeing aircraft Meals and drinks on board

7. meals served on most flights
8. coffee, tea and juice served free of charge

9. a snack served on all flights to Northern China

Answers:
6. fastened
7. on the ground
8. during the flight
9. video programs
10 Northern China

TASK4:

  The College of Business Management (CBM) is seeking new members to represent the college as Student Ambassadors (大使). The Ambassadors selected will represent the college during the school year. Their term of service will begin during the autumn. Student Ambassadors will have the opportunity to cooperate with students at various activities throughout the school year.

Purposes:

1. Promote the College of Business Management.
2. Improve leadership and communication skills.
3. Assist in the recruitment of students to CBM.

Qualifications and Requirements:

1. Must currently be a full-time student in the College of Business Management.
2. Must be available to assist with various recruitment activities.
3. Must be able to contact students from various backgrounds.

Application Procedure:

1. Print a copy from our website.
2. Complete the application form and return it to the Student Advising Office.

For More Information:

Contact Mark Davis at 472-2310 or stop by the Student Advising Office.

Student Ambassadors Wanted

Term of service: throughout the school year

Tasks:

1. represent the college as Student Ambassadors

2. cooperate with students at various activities

Purposes:

1. promote CBM

2. improve leadership and communication skills

3. assist in the recruitment activities

Qualifications: must be a full-time student in CBM

Application Procedure:

1. print a copy
2. complete the form

3. return it to the Student Advising Office

Answers:
6.college
7.various activities
8.communication
9.full-time
10.Student Advising Office

TASK5:

  After months of intense training and preparation, our World Skills competitors are ready to make their presence on the world's stage. In the coming October, Singapore will be sending 21 competitors to the 44th World Skills Competition, in Abu Dhabi, United Arab Emirates. This competition, also known as the Olympics of Skills, will be held from Oct 15 to 18. Some 77 countries or regions will compete in 51 skill areas.

  Of the 21 competitors from Singapore, 11 of them are NYP students. They conquered (征服) the Singapore version of the competition in July 2016, and have been training since for their nine skills areas which include robotics, IT, healthcare, graphic design and visual merchandising (推销).

  NYP has traditionally done well in the global World Skill competition. Since first participating in 1997, we've obtained two Albert Vidal Awards (given to the competitor with the overall highest score), 11 Golds, one Silver, five Bronzes and 22 Medal (奖章) for Excellence.

NYP's World Skills Competitors

Participation: the 44th World Skills Competition (also known as the Olympics of Skills )

Time: from Oct. 15 to 18

Place: Abu Dhabi , United Arab Emirates

Number of countries or regions participating: about 77

Singapore competitors:

• Total number: 21

• Number of NYP students: 11

• Skill areas being trained: robotics, IT, healthcare, graphic design and visual merchandising, etc.

Answers:
6、Olympics of Skills
7、Abu Dhabi
8、77
9、11
10、graphic design

TASK6:

  Thank you for selecting the Corvallis Clinic (诊所) for your recent healthcare needs. To continue delivering the highest possible level of service, we survey our patients to learn about their experiences at our clinic. The comments and suggestions you provide about your visit will help us evaluate (评价) our services and improve our care.

  This survey takes only a few minutes to complete. Your comments and suggestions are very important to us, and they will be kept confidential (保密). A postage-paid reply envelope is enclosed for your convenience. If you have any questions about this survey, please call our Service Center at 541-754-1374.

  Thank you for helping us as we continually try our best to improve the quality of medical care. Please drop your completed survey in the mail as soon as possible.

Patients' Survey

Survey conducted by: Corvallis Clinic

Aim of the survey: to deliver the highest possible level of service

Values of patients comments and suggestions:

1. helping to evaluate the clinic's services ;

2. helping to improve the clinic's care ;

Promise by the clinic: comments and suggestions to be kept

confidential

Enclosure: a postage-paid reply envelope Contact: to call Service Center at 541-754-1374

Answers:
6、services
7、care
8、confidential
9、postage-paid
10、541-754-1374

TASK7:

Dear Sirs,

  I’m writing to tell you that your latest shipment(装运) of apples is not up to the standard we expected from you. Many of them are bruised(擦伤), and more than half are covered with little spots. They are classed as Grade A, but I think there must have been some mistake, as they are definitely not Grade A apples.

  We have always been satisfied with the quality of your produce(农产品), which makes this case all the more puzzling. I would be grateful if you could look into the matter. We would be happy to keep the apples and try to sell them at a reduced price, but in that case we would obviously need a credit(部分退款) from you． Alternatively, you could collect them and replace them with apples of the right quality. Would you please phone me to let me know how you want to handle it?

Yours faithfully,
Fiona Stocktonbr
Purchasing Manager

A letter of Complaint

Produce involved: Grade A apples.

Causes of complaint:

1. many of the apples are bruised

2. more than half of the apples are covered with

   little spots

Suggested solutions:

1. allow to sell at a reduced price and give us a credit, or

2. collect them and replace them with apples of

   the right quality

Answers：
6. apples
7. little spots
8. a reduced price
9. credit
10. the right quality

TASK8:

  At Prime Medicine LLC, we have only one purpose—we help people to get the medicine they need to feel better and live well.

  Our pharmacy(药店) experts are working hard to make your medicine cheaper, and your experience easier. Here are the ways of delivering our services.

  Order your long-term medicine from Prime Mail. Receive up to a 90-day supply of your medicine anywhere in the U.S.

  Retail pharmacy: Prime offers a large national network of pharmacies—over 66,000. Just bring your prescription(药方) and member ID to a network pharmacy. (If you use a pharmacy that is not in your network, you might need to pay more).

  Specialty (特种药) pharmacy: Prime Therapeutics Specialty Pharmacy is a full-service delivery pharmacy. Our experienced professionals and staff focus on specialty medicines and the conditions they treat.

Prime medicine company

Aim:

1. to help you get your medicine

2. to make your medicine cheaper and your experience easier

Ways of getting your medicine:

1. from Prime Mail, ordering your long-term medicine

2. from a large national network of pharmacies: bringing your prescription and member ID

3. from Prime Therapeutics Specialty Pharmacy, a full-service delivery pharmacy, for specialty medicines

Answers:
6、cheaper
7、 long-term
8、network
9、 member ID
10、 full-service delivery

TASK9:

E-mail or call Tip Line(举报热线)

  Have you seen a crime being committed(犯罪)on a bus, train, or near a bus stop, or train station? If you do, email US or call Tip Line.

  Tip Line: If you would rather give your information by telephone, call the Police Tip Line at 612-349-7222. You can leave information anonymously (匿名地) or leave your name and phone number and an officer will call you back.

  Call and officer: You can speak directly to any Police Department staff member who receives the call weekdays. 8:00 to 16:00. Call 612-349-7200.

  Contact the Chief: If you haven’t received any reply to your Tip Line information for half a day, directly call 612-349-7100 or email: chief@metrotransit.org

Report on a Crime

Use Tip Line

1. Tip Line number：612-349-7222

2. Ways of reporting：

   1. Give information anonymously;

   2. Leave your name and telephone number, and wait for an officer to

      call you back

Call the Police Directly

1. Service time：weekdays, 8:00 to 16:00

2. Telephone number: 612-349-7200

Contact the Chief

1. Reason：receiving no reply to your Tip Line information for

   half a day
2. Telephone number：612-349-7100
3. Email：chief@metrotransit.org

Answers:
6. information
7. call you back
8. 8:00 to 16:00
9. 612-349-7200
10. half a day

TASK10:

Deutsche Bahn AG

  Deutsche Bahn (D - B. AG) was found in 1994. Today, it is one of the world’s leading passenger and logistics (物流) companies and operates in 130 countries.

  Every day about 290000 employees provide passenger transportation and logistics services for customers around the world, as well as controlling and operating the related transport networks in the rail, land, ocean, and air transport. In the 2010 financial year, DB AG posted revenues（总收入）of about 34.4 billion euros (欧元).

  The company’s railway activities in Germany——with about seven million passengers and 1138000 tons of goods transported every day——are its core business. Moreover, every day DB transports more than two million customers by bus. And every day DB AG operates over 26000 train trips on its modern 33000 kilometers long track network. DB’s main strategy, in addition to increasing its international activities, is to link together all modes of transport and building new travel and logistics chains worldwide.

Deutsche Bahn (D - B. AG)
A passenger and logistics company

Year of founding: 1994

Number of staff: about 290 000

Services offered:

1. providing passenger transportation and logistics services

2. controlling and operating the related transport networks

Revenues of 2010: about 34.4 billion euros

Daily railway activities in Germany:

1. Transporting about seven million passengers and 1 138 000 tons of goods

2. operating over 26 000 train trips

Answers:
6. 290 000
7. passenger transportation
8. operating
9. seven million passengers
10. train trips